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  • Shipping
  • Returns
  • Payments Methods
  • Privacy policy

Terms of delivery

Orders are prepared once payment has been confirmed and within the following hours: Monday to Friday from 9:00am to 2:00pm. Orders made outside these hours are processed the next working day. No shipments are made on saturdays, sundays or on public holidays.

Once the order is placed, an email will be sent to confirm the purchase.

When the order ships, an email will be sent to you with the tracking number.

Shipping costs

The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment. The applicable rates are:

Europe 1 Free shipping Price (€) Delivery time
Belgium, Germany, Netherlands > 150€ 6.95 2-5 days
Spain Free shipping
Price (€)
Delivery time
Península: Standard
> 150€ 4.50 1-3 days
Península: Express
7.95 < 24h
Baleares
> 150€ 10.00 2-5 days
Canarias
50.00 2-5 days
Ceuta y Melilla
50.00 2-5 days
Portugal Free shipping
Price (€)
Delivery time
Inland
> 150€
7.95
1-3 days
Azores & Madeira
46.00 3-7 days
Andorra Free shipping
Price (€)
Delivery time
Andorra
> 150€ 12.00 2-5 days
UK Free shipping
Price (€)
Delivery time
United Kingdom (DHL Express)
> 150€ 9.90 2-3 days
Europe 2 Free shipping
Price (€)
Delivery time
France, Italy
> 150€
8.95 2-5 days
Europe 3 Free shipping
Price (€)
Delivery time
Austria, Czechia, Denmark, Estonia, Hungary, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Latvia, Vatican City, Monaco
> 150€
10.00 3-7 days
Europe 4 Free shipping
Price (€)
Delivery time
Croatia, Norway, Switzerland, Guernsey, Jersey, Liechtenstein, San Marino, Bulgaria, Cyprus, Finland, Greece, Ireland, Malta, Sweden
> 150€
16 3-7 days
USA, Canada & México Free shipping
Price (€)
Delivery time
United States, Canada, México
> 250€
25 5-10 days
Rest of the world Free shipping
Price (€)
Delivery time
Bosnia And Herzegovina, Georgia, Iceland, Moldova, Republic of North Macedonia, Turkey, Ukraine, China, South Korea, Japan, Hong Kong (Hong Kong Island), Australia
40

We are very keen to make you a happy Peter’s customer and if you have any questions or thoughts about our products, you are always welcome to contact us and we will do our best to help you. In case you are unhappy with your products, you are of course welcome to return or exchange them. Below you can find all information needed for making a return.

Make a return or exchange

If you wish to return your product we kindly ask you to contact us directly at customer@thepetersbrand.com and we will help you from there. If you wish to exchange your product, please let us know the new size, colour and style you would like. Before making the return or exchange, please read our return policy below.

Return Policy

As of the nature of the product, we do not accept any returns or exchanges of our underwear.

The rest of our clothes can be returned or exchanged but must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Clothes must also be returned in its original packaging. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. Refunds are credited to the original form of payment minus the cost of shipping. We reserve the right to deny any return.

Our general return period is 7 days, counted from the day you receive your package.

*Discounted items, stickers and tote bags are final sale and ineligible for return.

Refund Policy

Peter’s shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a product.

 

We accept Visa, Mastercard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay and PayPal.

Our Privacy Policy has been updated according to the new European legislation of Data Protection. This policy means a more transparent and simple way of communication with you. If after reading all the info you have any further questions contact us at customer@thepetersbrand.com.

Who collects your data?

Peter Textil S.L, company based in Barcelona, street Enric Gimenez 4, and the owner of the website under the domain www.thepetersbrand.com.

The present Privacy Policy is only applicable to the Peter's website, including all the pages and subpages under such, declining Peter's any responsibility related to the different privacy policies and personal data protection legislations of the external pages that can be accessed through hyperlinks that are not directly managed by Peter's. 

This policy has been created respecting the European legislation on data protection, valid from May 25th 2018.

Which data is collected?


The data you have facilitated to us. Personal data includes your email address, postal address, phone number, user name, personal preferences and shopping habits, user-generated content and financial information among others. It can also include numerical identifications such as your computer’s IP address or the MAC address from your phone device as well as the information obtained through cookies.

 

Why collect your data?

We use your data to carry out the service of ordering and delivering and to send you push notifications regarding our order. Furthermore, your data is used to send you information and newsletters regarding products and services related to the brand such as offers and promotions.

What are your rights?

  • Right to Information: You have the right to receive transparent and easy to understand information about the way we use your personal data.
  • Right to Access: You have the right to know if your data is being used or not. You can access your personal data getting in touch with us at: customer@thepetersbrand.com  
  • Right to Rectify: You have the right to make us change your data when it’s wrong, incomplete or no longer valid. To request this, please contact us at: customer@thepetersbrand.com 
  • Right to Suppression: Also known as right to forget. In certain cases, you have the right to make us delete your personal data, although we can have legal motives to keep them.
  • Right to object direct marketing: You can unsubscribe from our direct marketing communications at any time. To do this, either contact us at customer@thepetersbrand.com or click the link on the unsubscribe footer present one very communication mail we send weekly.
  • Right to data portability: You have the right to receive the personal data you have given to us on a structured format. After which you can request that this data be transferred if based on consent. To request your data portability you can contact us at: customer@thepetersbrand.com 
  • Right to desactivate cookies: You have the right to desactivate the website cookies at any point.

How long do we keep your data?

We use your data to carry out the service of ordering and delivering and to send you push notifications regarding our order. Furthermore, your data is used to send you information and newsletters regarding products and services related to the brand such as offers and promotions.